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WHO ARE WE?

For the purposes of applicable data protection laws, the responsible party is Filou Europe SL, of Paseo Santa María de la Cabeza 75, 28045 Madrid, Spain.

You may contact us using the following email address: gdpr@filouplanners.com

 

PERSONAL INFORMATION

At Filou we are dedicated to create a safe and enjoyable shopping experience for you. In this text we want to inform you about our website procedures; what we do, how we do it and how it affects you. When shopping at www.filouplanners.com we may collect personal information you provide us when making a purchase, joining our newsletter as well as data collected by cookies.

 

WHY WE USE YOUR DATA

We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you make a purchase. We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.

 

HOW LONG WILL WE KEEP YOUR DATA?

The personal data provided will be kept during the corresponding period to comply with the legal obligations, or its deletion is requested by the interested party and the latter is entitled to do so.

 

LEGITIMATION

Filou is entitled to the processing of personal data, based on the consent granted by the interested party for one or more specific purposes, to the execution of a contract and to the legitimate interest of the person responsible, as set forth in Article 6 of the General Data Protection Regulation.

 

WHAT ARE COOKIES?

Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of web functionality, web statistics and advertising.

 

WHY DO WE USE COOKIES?

Some cookies are vital in order for the website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings. Cookies are also used to collect usage data such as duration of the session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals.

 

THIRD-PARTIES

The information we collect may be shared with our close partners for analytical purposes. No personal information will be passed forward, traded or published beyond our organization and our trusted partners.

To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to third parties that provide us with support in the services that we offer you, i.e.:

  • financial institutions,
  • anti-fraud detection and prevention entities,
  • technological service providers,
  • logistic, transport and delivery partners and service providers,
  • advertising and marketing related partners and service providers

 

DISCLOSURES OF YOUR INFORMATION

We undertake to keep your personal data confidential and to ensure that you may exercise your rights. You have the right to request access to your data and if anything is incorrect you can change or remove it. You can also disable any already stored cookies on your computer by changing your browser settings for cookies, you can also use opt-out programs such as “NAI’s Consumer opt-out” or “Google Analytics opt-out browser add-on” in order to prevent cookies from being used, please keep in mind that these settings may stop our website from functioning properly.

On the other hand, you may also exercise your rights by writing us an e-mail to gdpr@filouplanners.com, simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.

In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

  • To request access to your personal data that we hold.
  • To request that we rectify the personal data that we hold. Please bear in mind that if you are a registered user on the Platform, you may also access the relevant personal data section of your online account to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify to us any change or modification of your data. You will be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy Policy.
  • To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, or when we are no longer legally permitted to process them.
  • To request that we cancel or limit the processing of your personal data.
  • To request data portability

 

CHANGES TO THE PRIVACY POLICY

We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.